Frequently asked questions

 

How much is the booking deposit?

 

The booking deposit is £40.00 per pitch, per week and is non-refundable.

 

When is the balance due?

 

The remaining balance of your holiday is due on arrival, when checking into Reception.

This can either be paid by cash or debit card.

We do not accept cheques for the remaining balance. 

 

What is the latest I can check in?

 

Our latest check in is 9pm.

 

Do you accept dog’s onsite?

 

We do allow a maximum of 2 dogs per pitch on site.

We do ask that they are kept on leads and are exercised off the campsite.

 

Do you refreeze ice blocks and how much is it?

 

The campsite has freezers in the Information room next to Reception/Shop.

Please name any ice packs before putting them in the freezer.

You are more then welcome to borrow any of our ice packs with black/silver tape on them or GF written on them.

There is no charge for this.

Please do not leave ANY food or drink in the freezers.

 

Can I recharge electrical items anywhere on the campsite?

 

We can recharge any mobile phones or gadgets free of charge in the shop during opening hours.

Please bring your chargers with you and leave at your own risk.

There is also a plug in the Laundry room and in the Information room, if you need a quick charge when the shop is closed.

 

Are we allowed BBQ, fires, fire pits or wood burners?

 

We do permit BBQ’s on site.

We just ask that if they are low to the ground, then they are placed on builders bricks (located around the site at the water taps) to avoid the grass being damaged.

Unfortunately due to fire regulations, we do not permit fires, fire pits or wood burners of any description.

 

Is there WIFI throughout the campsite?

 

We do have WIFI throughout the campsite, however due to our rural location it is limited.

WIFI is constantly upgraded and invested in, but we would not expect you to be able to stream. 

During peak times we limit each pitch to 4 gadgets to allow everyone equal opportunities to use the WIFI. 

Anyone needing to download or work, we suggest Costa Coffee, Starbucks or McDonald’s 2 miles away.

 

Can we bring a second car?

 

Unfortunately we have no additional car parking on site and so we do not permit second cars during peak season.

If you wish to bring 2 vehicles out of peak season, please contact the office to discuss this before booking.

 

Can we have visitors on site?

 

Visitors are welcome on site, but must report to reception on arrival and sign in.

They must also park off site as we have no additional parking within the campsite.

 

What happens if I need to cancel?

 

If you need to cancel please let us know as soon as possible.

Deposits are non-refundable to cover our administration costs.

The remaining balance of your holiday is not charged if you need to cancel. 

 

Is the beach dog friendly?

 

Gwithian beach is 3 miles long, and a 10-12 minute walk from the back of the campsite.

The middle part of the beach is known as Mexico Towans and is dog friendly.

Access to the dog area of the beach is now from the main steps, past the car park and next to the lifeguard hut.

Once on the beach you turn left towards Hayle.

You have access to the entire beach from 7pm – 8am and the beach is zoned from 1st May – 30th September.

 

How long does it take to walk to the beach?

 

The walk to the beach takes approximately 10-12 minutes from the back of the campsite.

You can also walk through the village, turning left by the nursing home and follow the path to the beach. 

 

Is there a bus from the village?

 

There is a bus that runs from the village to Hayle, St Ives or up to Newquay.

This is located near the entrance to the campsite. 

The bus service does not run during off peak and therefore varies each year.

We have a bus time table in the Information room and on the whiteboard outside of Reception/shop. 

 

Where is the nearest supermarket?

 

Lidl is our nearest supermarket in Hayle which is approximately 2 miles away.

There is also a small Marks and Spencers food hall and Asda in Hayle.

 

How far away is St Ives?

 

St Ives is approximately 8 miles from the campsite and it takes about 20 minutes to drive.

The bus takes approximately 40 minutes from the campsite, but does not run off peak, this varies each year.

There is also the Park and Ride train from St Erth train station, which takes approximately 10 minutes. 

 

Where is the nearest cash machine?

 

The nearest cash machine is located at the Shell 24 hour garage.

Which is 2 miles from the campsite, located off of the A30 Hayle roundabout, taking the second exit. 

There are also a cash points outside of the small Marks and Spencers food hall and Asda in Hayle.

 

Where is the nearest pub?

 

The closest pub is the Red River Inn situated directly opposite the campsite.